“I think it is only a matter of time before the public starts to say; ‘Why do I have to queue on the phone to get an appointment with my GP?’ ‘Tell me why I have to have a day off to speak to someone I can talk to on Skype from my desk?’ ‘Why can’t I use near-patient testing and the technologies I take for granted in the real world outside the NHS?’ My mother is 93 years old and has an iPad. She wants to know why she can’t FaceTime the practice nurse. So do I“
Roy Lilley, independent health policy analyst, writer, broadcaster and commentator on health and social issues, writes on the Kings Fund Blog.
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